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Troubleshooting

If you are on this page you probably missed something in the product instructions. We instruct to always test our cleaners first in a small area.

Many questions that we receive are about granite, marble, terrazo and other stone surfaces that are etched or hazed. These are to be cleaned with special products, not our Shower Stall & Tile Cleaner or Cling N Clean Toilet Bowl cleaner. If our cleaner is not well rinsed off dark tile before drying it can leave a haze. Clean again with a scouring pad and rinse well.

Stone surfaces are made of of minerals that are sensitive to many things, acid based cleaners, vinegar, wine, soda, or even hard water.

Metal surfaces can also be stained if cleaners are allowed to remain on the surface for a long time.

If you are reading this, it is probably too late. Someone did not follow the directions or one of the many other harmful agents have attacked the surface.

The first and most safe step is to contact the manufacturer or installer of the surface for their expert opinion. There are quite a few variables involved, such as product type and sealers. You need to diagnose what the problem really is. AFTER you have done that, or if you are bold and want to strike out on your own you might try the following.

You can do a web search on granite or marble etching or “efflorescence”. Just carefully consider the source as there are many ineffective home remedies. The internet is full of information, some of it great and some just plain dangerous!

One etched granite link is here: http://www.ehow.com/how_5603548_fix-etched-granite.html

Stone surfaces can be re-polished. There are do it yourself products and services that provide this as well.

Sometimes repeated cleaning and rinsing will do the trick. On rough surfaces a stiff brush may help. If you are going to try a repeat cleaning with our product for hazing test in a small area first.

We will update this page with more information soon.